Refund policy

90-Day Satisfaction Guarantee

 

If you are unsatisfied with the Atla Water System for any reason, return it to us within 90 days of the purchase date for a refund.

Only Atla Water Systems are refundable. For example, shower filters, disposable filters purchased separately, and parts purchased for custom installations are not refundable. "Install it for me" Atla Water Systems are refunded at the "install it myself" price if the installation has been completed, less any discounts received. Shipping charges paid, if any, are not refundable.

Items damaged in transit must be reported within 7 days of delivery.

 

Return Instructions

Please reply to the Order Confirmation Email we sent you to request an RMA (Return Merchandise Authorization) number. Items returned without an RMA will not be refunded.

Return shipping costs are the customer's responsibility even when delivery is refused.

ALL ITEMS MUST BE RECEIVED BY US WITHIN 90 CALENDAR DAYS OF THE DATE OF PURCHASE. NO EXCEPTIONS.

Items must be returned in original packaging. Refunds on items broken due to abuse, or damaged during return shipping due to improper packing, will incur damage fees.

 

International Customers

Duties and import taxes paid at checkout, if any, are not refundable. You must submit a form to your tax authority for reimbursement.